1.How to cancel the order?
After the order payment is successful, the user can check the order status in the account order details.
You can cancel your order within 30 minutes of placing your order. After 30 minutes, our orders will enter the packing process, once packed it is impossible to cancel the return, please understand our work, thank you.
2.What should I do if the coffee machine I received is not working properly?
If the coffee machine you received is not working properly, we will reissue or refund you, please contact our customer service staff Nicholas Brock by email [email protected] or phone +1 779-248-1236 to deal with refund issues. If you need to return, you can refer to our return process in the third point, thank you.
3.How to obtain a refund?
After we receive your returned coffee machine, the refund amount will be credited back to your payment account within 1-2 business days. Please be patient, thank you.
4.Which regions support delivery?
We ship from W4912 Carnes Road, Fort Atkinson, Wisconsin, 53538, so we only support the order of the US address.
5.Unclaimed Orders
Unclaimed, undeliverable packages due to customer reasons (wrong or incomplete address). We do not take any responsibility.