The service time of Acccoffee.com is Monday-Friday/10:00AM-10:00PM (CST).
Once you apply for a refund, we will process the refund order for you within 1-3 business days. Orders are not processed on weekends.
We apologize if it times out, you can contact our customer service staff Nicholas Brock by email [email protected] or phone +1 779-248-1236, thank you.
1.How to cancel the order?
After the order payment is successful, the user can check the order status in the account order details.
You can cancel your order within 30 minutes of placing your order. After 30 minutes, our orders will enter the packing process, once packed it is impossible to cancel the return, please understand our work, thank you.
2.What should I do if the coffee machine I received is not working properly?
If the coffee machine you received is not working properly, we will reissue or refund you, please contact our customer service staff Nicholas Brock by email [email protected] or phone +1 779-248-1236 to deal with refund issues. If you need to return, you can refer to our return process in the third point, thank you.
3.What is the return process?
(1) The return validity period for the coffee machine is within 14 natural days after receipt. Please return the returned coffee machine in their original packaging. The outer packaging of returned coffee machine should be kept in good condition with no obvious signs of damage, no quality problems, such as damage, scratched, quantity reduction, etc., and does not affect our secondary sales；
(2) Once you apply for a refund, we will process the refund for you within 1-3 business days;
(3) If you need to return the coffee machine, please send it to be returned to W4912 Carnes Road, Fort Atkinson, Wisconsin, 53538, recipient is Nicholas Brock, phone number is +1 779-248-1236;
(4) If it is the customer’s personal reason: dislike color/workmanship/style, the return freight will be for the buyer’s account. If the coffee machine we sent is defective/damaged/lost/wrong, the return freight will be for Acccoffee.com.
(5) Please send us the order number and courier information after you sending coffee machine.
Once the returned coffee machine has arrived at Acccoffee.com’s warehouse and has been successfully inspected, the refund process will be started.
4.How to obtain a refund?
After we receive your returned coffee machine, the refund amount will be credited back to your payment account within 1-2 business days. Please be patient, thank you.
5.Do we charge a re-listing fee?
No, we do not charge a re-listing fee.
6.Need help?
You can contact our customer service staff Nicholas Brock by email [email protected] or phone +1 779-248-1236 at any time if you have any other questions of Return Policy, we will reply to the message within 24 hours and solve your problem with the fastest speed, thank you.