1.Which regions support delivery?
We ship from W4912 Carnes Road, Fort Atkinson, Wisconsin, 53538, so we only support the order of the US address.
2.Order processing time and delivery time
All orders will be processed within 1-3 business days. Delivery time within 7-11 business days.In the event of a large-scale event, the number of active orders increases sharply, and there will be a slight delay in delivery. Please forgive me.
3.Freight methods and charges
|
Shipping Method |
Estimated delivery time |
Order Amount |
Shipping Cost |
|
Fedex Express |
3-8 Business Days |
＜$150.00 |
$15.00 |
|
|
|
Above $150.00 |
Free Shipping |
|
DHL/UPS Express |
3-8 Business Days |
＜$150.00 |
$15.00 |
|
|
|
Above $150.00 |
Free Shipping |
4.How to deal with the long transportation time of the coffee machine?
If the user does not receive the coffee machine within the standard delivery time, you can contact us through [email protected], and we will try our best to help you contact the logistics company.
5.What should I do if the order processing time is too long?
We are sorry if there is a timeout. You can contact us by mail [email protected]; we will process your order as soon as possible. If you need to cancel your order, we will arrange a refund for you and your payment amount will be returned to your payment account. Refund arrival time varies by payment method, but usually takes 1-2 business days.
6.Sign for receipt
Please check that the Coffee machine is in good condition before signing for it.
If the Coffee machine is damaged or out of stock, please reject it and contact customer service in time, we will follow up in time;
If you find any damage after receiving the Coffee machine, please contact us in time and we will take care of it properly.
If others sign for receipt, it shall be deemed that the consignee himself signed for receipt;
If the Coffee machine is rejected due to customer reasons (non-quality issues), the freight will be borne by the customer.
7.Unclaimed Orders
Unclaimed, undeliverable packages due to customer reasons (wrong or incomplete address). We do not take any responsibility.
8.Sales Tax/Remittance Fee
Sales tax/remittance fees are borne by the customer.
We accept US dollars for payment. If you pay in another currency, your bank may charge a remittance conversion fee. Please check with your bank.
We strongly recommend customers to register an account with us to track their orders.
9.Individual packaging
In some cases, an order may be split into different packages for any of the following reasons:
Some coffee machine may be out of stock.
Weight Limits for Regular Shipping by the Post Office.
10.Resend
Please check the order information carefully before payment. Shipping information cannot be changed after shipping. If the address cannot be delivered due to the wrong address, if you need to modify the address, you can send an email to [email protected], and we will try our best to contact the courier company to modify it. The resulting additional shipping or additional charges are borne by the customer.
You can contact our customer service staff Nicholas Brock by email [email protected] or call at +1 779-248-1236 with any questions about Shipping Policy, we will reply you within 24 hours.